FAQ
List of Services
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Does your company do auto glass?List Item 1
We no longer do auto glass. If you are having trouble finding a company, give us a call and we may have a recommendation for your area.
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Do you do free estimates for shower doors?List Item 2
Yes, we do. We also do free estimates for mirror installation as well.
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Do you have a text line I can send an image to?
Yes! We can be reached by text message at 781-277-4850. Please be sure to include your name when sending a text!
Important note: texts sent to our main office phone line will not be received as it is a landline only. We can only receive texts on the text line number listed above.
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Do you repair residential windows or doors?List Item 3
Unfortunately we do not travel to the home to do window or door repairs, they must be brought into our shop. 95% of them are repairable - we just have to see them first.
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Could you remind me of your Insulated Glass Repair policy?
We do not fabricate insulated glass in house and rely on our manufacturer to fabricate these items. There are two options for this repair:
Option A (most popular):
Bring your frame in to us for exact measurement and pricing. Take your frame back home with you while you wait for the glass to come in. We will contact you as soon as the glass is in and you may pick any weekday (no appointment necessary) to bring your frame in to us before 9:00 am for same day service.
Option B:
Bring your frame in to us for exact measurement and pricing and leave your frame with us while the glass is on order. We will install the glass as soon as it arrives, and contact you when it is ready for pickup.
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Can I place an order over the phone or do I need to come in to your shop?List Item 4
Yes, you can place an order over the phone. Please keep in mind we do require a 50% deposit on all orders, which can be placed with a card over the phone.
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What is your average lead time?
We strive to keep our lead times as short as possible. Your lead time will depend on the size of your order and what you are ordering. Please contact the office for current lead times.
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Will my order be boxed or bubblewrapped?
We do not offer boxing or bubblewrapping services. Single lites of glass or mirror will be wrapped in green paper. Items such as frames, insulated glass, oversized items etc., will be handed to you or loaded in your vehicle unwrapped. We suggest bringing moving blankets, towels, comforters etc. to cushion your items during transport.
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Do you offer delivery?
Unfortunately at this time we are unable to offer delivery services. All items must be picked up at our shop in Weymouth, MA.
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Are you able to re-silver mirrors?
We are not able to re-silver existing mirrors. However, we are able to supply you with a new mirror if you are able to supply us with the size and thickness.
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Do you offer tinting or filming services?
Unfortunately we do not offer any tinting or filming services for existing glass.
We do offer new glass in bronze, gray, and frosted. Please contact the office for availability and glass types.
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Do you offer patterned glass?
Yes, we do! We recommend stopping by our showroom to view these items in person. If you are looking for a specific pattern, feel free to give us a call or send us a picture through text or email.
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Will you come to my home to make a template of a tabletop?
Unfortunately we no longer offer this service.
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Do you fabricate oval tabletops?
We do not make oval table tops in house, but are able to request these from our manufacturer.
Please note, oval tabletops require a pattern be submitted to us by the customer. Please contact the office for full details on template requirements for oval tabletops.
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Do you fabricate new storm windows?
We offer new C-Sash storm panel fabrication. You are welcome to view our sample in person by stopping in to our showroom any time Monday – Friday, 7am – 4pm, no appointment necessary. Please note the following:
• Non-operable panels
• Frame CANNOT be drilled through - Must be secured with a clip or moulding system (we do not supply these materials)
• 5/16” thick frame
• Available in white, aluminum, or bronze frame
• Available in both plate glass and tempered glass
• Available in custom sizes
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My patio table glass broke, can I order a new one?
We can order you a new piece from our custom manufacturer, however we do like to let customers know upfront that it may be cheaper to purchase a whole new table, rather than purchase the replacement glass. When furniture manufacturers are fabricating these items they are producing large quantities and able to keep the cost low. We don’t temper glass in house, so each piece requested from our manufacturer is considered custom with pricing depending on certain factors such as shape, rounded corners, clear vs patterned/textured glass, umbrella hole cutout, and thickness. Please contact the office for exact pricing on the item you need.